What Location do you ship?
Currently we are shipping to lower 48 states of US for free excluding Puerto Rico and USVI, for customers that are interested for out of the 50 us states shipping and international shipping can email or message us and we can find the rates and if we are able to ship to Puerto Rico, USVI and overseas.
How long does it takes to arrive once shipped?
All orders are processed & shipped as soon as possible through many of our domestic and warehouses, depending on the fastest shipping method available to your location. We typically take 1-3 business days for handling & processing your order. The typical delivery time frame is anywhere from 10-20 business days. Depending on your location, you might receive items much earlier. Please allow extra time during our busy season as postal delays are out of our control. Additional factors such as distance, customs, natural disasters may cause further postal delays. Tracking information, including the carriers, are provided with every order. Every order is ensured, if your package does not arrive you are eligible for a refund or replacement. Please reach out to firstname.lastname@example.org for additional assistance in this matter.
Will I receive a tracking number for my package?
Tracking numbers will be sent as soon as we are able to ship your order. Sometimes additional delays may arise that are beyond our control such as postal delays or customs inspections. Thank you for your patience and understanding.
What do I do if my order is lost in the mail?
Each order will be sent with utmost care while shipping & handling to prevent lost packages. If your order doesn't reach you for any reason, we have your back! The postal service is out of our control once your package leaves the warehouse. However, in cases like this, we will issue you a refund, if possible, please check our refund and return policy for when these might be applicable to shipping situations.
In some instances, the delivery time may take longer than our policy states. If this is the case, please contact us as soon as possible at email@example.com and we will do everything we can to help you resolve any situation that we have control over.